Water Quality FAQ

Water quality is just as important to HAWC, as it is to our customers.  Below are some of the most frequently asked questions.  If you have any unanswered questions, feel free to contact us.


Q: Why is my water discolored?
A: Discolored water is usually caused when naturally occurring minerals, such as iron, are stirred-up in the water supply. Power outages, water main breaks, water leaks, and pressure issues can cause these disturbances.


Q: What should I do about discolored water?
A: If you notice discolored water, contact us as soon as possible.


Q: Why does my water appear milky or cloudy?
A: A milky or cloudy appearance is usually caused by air bubbles in the water, posing no health risk. If the water is allowed to sit, the air will dissipate and the water will clear.


Q: What causes the spots on my dishes?
A: Spots are caused by hard water, or minerals that remain after the water has evaporated. Spots can be eliminated through use of a dishwasher rinse agent.


Q: Why is there sand in my water?
A: What appears as “sand” is actually a derivative of calcium carbonate, a naturally occurring compound. This happens when your hot water heater temperatures are set too high.


Q: What causes odor in water?
A: The most common cause of odor in water is sulfur, which smells like rotten eggs. This odor is more prevalent in hot water.