Consumer Rights and Responsibilities

What Every Customer Should Know About Utility Services in New Hampshire

As a customer of a regulated public utility, you have certain rights and responsibilities.

Your Rights as a Customer Include:

• Receiving safe and adequate service at just and reasonable rates.
• Receiving and having access to the information needed to understand how your bill is calculated.
• Requesting a test of the meter that measures your usage.
• Receiving information about rate changes, medical emergency protection, and financial assistance.
• Establishing a reasonable payment arrangement for any overdue balance.
• During the winter, paying an overdue balance over a longer period of time.

Your Responsibilities as a Customer Include:

• Paying your bill in full and on time each month.
• Making an arrangement with the utility to pay balances owed if you are unable to pay your bill in full each month.

This pamphlet, “Consumers’ Rights and Responsibilities,” is being shared with customers in accordance with NH DOE Rule 1203.02 – Information to Customers (m):

Water and sewer utilities shall provide residential customers with notice of the department-prepared pamphlet “Consumers’ Rights and Responsibilities.”

At The Hampstead Area Water Company, Inc, we are committed to making sure our customers understand their rights and responsibilities when it comes to the water utility services we provide. Our friendly customer service team is always available to answer any questions you may have. You can reach us at 603-362-4299 or by email at customerservice@hampsteadwater.com.