Blog Post

The DO's and DON'ts for Maintaining Clean Drinking Water

NH DES Drinking Water Protection Program • Jun 21, 2018

It's up to YOU!

Where does your drinking water come from?
Your drinking water comes from either groundwater or surface water. Groundwater is the water that flows through the spaces between soil particles and through fractures in rock. It comes from rain and snowmelt percolating through the ground. Surface water comes from rainfall and snowmelt running over land and from groundwater seepage into lakes, rivers and reservoirs.

Why should you be concerned?
While some pollutants, such as bacteria, viruses and phosphorus, can be reduced by passing through soil under certain conditions, groundwater can be easily contaminated by chemicals and oils. Surface water is also affected by soil and pollutants picked up as water flows over land.

Keep Household Hazardous Wastes Out of your Drinking Water! Such as …
Automotive Fluids • Auto Batteries • Used Motor Oil
Oil-Based Paint • Paint Thinner • Antifreeze
Pesticides • Cleaning products•Gasoline

DO
•Use non-toxic and less-toxic alternatives to pesticides and household chemicals.
•Take leftover household chemicals to your town’s household hazardous waste collection day.
•Follow package directions on pesticides, fertilizers and other household chemicals.
•Check your underground fuel storage tank (UST) frequently for leaks. If a UST is more than 20 years old, replace it with an aboveground storage tank that has a concrete slab underneath it, a cover and secondary containment.
•Take care of your septic system. Inspect it every year and get it pumped out every 3-5 years.
•Avoid damage to your leach field and distribution lines by keeping vehicles, livestock and other heavy objects off of them.
•Test soil every two years to determine existing nutrient levels and pH before applying fertilizers.
•Use slow or controlled release nitrogen sources of fertilizer.
•Measure the area of your lawn to be fertilized to determine how much to use and calibrate or adjust spreader settings to match the recommended rate for fertilizers.
•Use drip pans large enough to contain motor vehicle or power equipment fluids being replaced or drained.
•Fully drain oil over a drip pan or pail before disposal. Most solid waste transfer stations accept used oil filters for recycling. Store and transport used oil filters in a covered leak-proof container until disposal.
•Keep absorbent materials such as rags, pads, “Speedi-Dry” or kitty litter near the work area and clean up all spills as soon as they occur.
•Dispose of all used absorbents immediately in a leak-proof container.
•Refuel or repair engines over an impervious surface, such as a concrete floor or tarp.
•Drain all fluids from motor vehicle parts before removing them from the vehicle.
•Follow medicine disposal guidelines described at www.nh.gov/medsafety.

DON’T
•Buy more pesticides or hazardous chemicals than you need.
•Dispose of hazardous chemicals by pouring them down the drain or onto the ground.
•Over-use pesticides or household chemicals. More is not necessarily better.
•Have your UST removed by a contractor who is not familiar with state guidelines for UST removal.
•Overload your septic system with solids by using a garbage disposal, unless the system is specifically designed for one.
•Pour chemicals down the sink or toilet.
•Use septic system cleaners or additives containing acids or chemical solvents such as trichloroethylene (TCE).
•Use fertilizers if heavy rains are anticipated as the nutrients will be flushed from the lawn into drains and low areas.
•Apply fertilizers within 25 feet of most lakes and streams.

Is Gasoline Contaminating Your Drinking Water?
Gasoline is one of the most dangerous products commonly found around the home, yet people often store and use it with little care. Some of the chemicals in gasoline have been found in drinking water with increasing frequency, including benzene, toluene and MtBE (Methyl t-Butyl Ether), which is easily dissolved in water and is a possible carcinogen. Even a gasoline spills as small as a gallon can contaminate your drinking water wells or a public water supply.

To Protect Your Drinking Water From Gasoline
Avoid Spilling Gasoline on the Ground, Especially Near Wells
•Don’t drain gasoline from lawn mowers, snow blowers, etc. onto the ground.
•Don’t burn brush with gasoline.
•Don’t top off your fuel tank.
•Keep refueling and engine work away from water supply wells, and if possible, over a concrete floor or similar barrier. Immediately clean up any gas or oil spills.
Avoid Spilling Gasoline in Lakes, Ponds, and Rivers
•Keep special gasoline-absorbing pads on your gas-powered boat and know how to use them.
•If you own a larger boat, make sure it has no-spill tank vents.
•Fill portable tanks from outboard boat engines on shore.
•Refuel snowmobiles and ice augers on shore; do not take gasoline storage tanks onto ice-covered ponds.
Revised August 2011
Store Gasoline Properly
•Use a clearly labeled container made for gasoline and with a spout to avoid spills.
•Keep gasoline containers in a dry, well ventilated shed or detached garage away from water supply wells. Don’t keep metal gasoline cans on a dirt floor for extended periods.
Dispose of Waste Gasoline Properly
•Handle old or dirty gasoline as hazardous waste. Bring it to a household hazardous waste collection center in a proper gasoline container.

If a spill occurs: For any size spill that is not immediately cleaned up, first contact your local 911 responder or fire department, then call the DES emergency spill number at (603) 271-3899 (Mon-Fri, 8-4), or weekends and evenings at (603) 223-4381 (NH State Police).


For more information please contact the Drinking Water Source Protection Program at (603) 271-7061 or visit our website:
http://des.nh.gov/organization/divisions/water/dwgb/dwspp/index.htm.

By Kristina Sanborn 05 Apr, 2024
Post-Storm Update from Hampstead Area Water Company
13 Mar, 2024
PUC Order No. 26,963 issued in DW 23-020 Hampstead Area Water Company, Inc., Request for Step II Adjustment - Order Nisi Approving Recovery of Step Expenses - via monthly surcharge to customers: 23-020_2024-03-12_nhpuc_order-26963.pdf
27 Nov, 2023
Protect your water lines and plumbing from winter weather damage.
21 Nov, 2023
November 22, 2023 Dear Water Customer, On November 24, 2020, The Hampstead Area Water Company, Inc. (HAWC) filed for a rate increase with the New Hampshire Public Utilities Commission (NHPUC). The increases in the water rates are designed to allow the Company to recover its costs and to earn a reasonable return on its investment. After due consideration and review by the parties, HAWC, the NH Department of Energy, the NH Office of the Consumer Advocate, the Town of Atkinson and the Town of Hampstead entered into a Settlement Agreement. The NHPUC approved the rate increase incorporated into the Settlement Agreement on June 2, 2022; NHPUC Order Number 26,635. This order includes a rate increase to water charges with two proposed step increases in the future, and the approval to charge for private fire protection in residential homes with fire protection systems. On November 8, 2023, the NHPUC approved the Step 2 Adjustment, Order Number 26,902 . In the Step 2 adjustment the monthly base rate charged by HAWC for customers with a 5/8” meter (most residential customers) will increase from the current rate of $12.89 per month to $14.24 per month. The consumption rate will increase from the current rate of $7.72 per 100cf to $8.41 per 100cf. The private fire protection charges will not change. The complete list of new rates can be found on our website at https://www.hampsteadwater.com/water-rates-fee-info . We at Hampstead Area Water Co., Inc. would like to express our appreciation to you, our customers. We thank you for your support while we continue improving our abilities to better serve you now and into the future. Should you have additional questions please feel free to contact our office Monday through Friday 8:00 am to 4:30 pm at (603) 362-4299 or by email at customerservice@hampsteadwater.com . Sincerely,
25 Aug, 2023
Dear Valued Customers, We understand that you may be experiencing frustration due to the recent colored water issue affecting our water supply. We want to assure you that we are fully aware of this situation and are actively working to address it in collaboration with the New Hampshire Department of Environmental Services (NHDES). The following is a statement issued by the NH Department of Environmental Services on August 17th, 2023: We understand your frustration with the colored water you are receiving. NHDES is aware of widespread colored water in the Hampstead Area and Salem water systems. We are communicating closely with the operators and managers of both water systems while they work to resolve the issue. While we understand colored water is disruptive and aesthetically unpleasant, both Salem and Hampstead Area water systems are in compliance with all state and federal primary drinking water standards, including additional samples required by NHDES as a result of this issue. Color and manganese at the levels measured exceed what is referred to as secondary standards, which are based on aesthetics, not public health risk. The colored water occurrence is linked to elevated manganese and natural organic matter (NOM) in Salem's source water. This elevation is likely attributed to periods of high precipitation and runoff, which the Salem treatment process is not specifically designed to fully eliminate. Hampstead Area Water Company (HAWC), relies significantly on water sourced from the Town of Salem to meet the demand, especially during peak usage periods. We wish to inform you that Salem has taken immediate steps to address the situation by implementing operational adjustments and temporary additional treatment at their plant. As a result, the water leaving the plant is now clear. However, it will take some time for this clear water to fully circulate through both distribution systems. NHDES is working collaboratively with Salem to develop a comprehensive corrective action plan. This plan aims to improve Salem's intake and treatment processes to prevent such occurrences in the future. We sincerely understand the inconvenience this situation has caused you and appreciate your patience. Rest assured, both Salem and HAWC are committed to resolving this issue and ensuring the provision of safe and clear water to our valued customers. Thank you for your understanding and ongoing support. Sincerely, Michael C. Unger, PE Water Engineer Drinking Water and Groundwater Bureau NH Department of Environmental Services Hampstead Area Water Company, Inc. (HAWC) is providing this update to address concerns regarding recent drinking water color. The company is committed to providing the highest quality water to its customers and ensuring transparency as it addresses this issue. Please continue to utilize the water color report submission located on the home page of www.hampsteadwater.com Thank you for your patience and understand that we are working hard to resolve this issue, and although the water was not aesthetically pleasing, at no time during this event did any water samples exceed safe drinking water standards. Stay Informed: Regularly check HAWC’s website at www.hampsteadwater.com and social media channels for updates on the progress of our efforts. For inquiries and more information, please contact: Customer Service Hampstead Area Water Company, Inc. Phone: 603-362-4299 Email: customerservice@hampsteadwater.com Website: www.hampsteadwater.com
27 Jul, 2023
Hampstead Area Water Company, Inc. (HAWC) is providing this update to address concerns regarding recent drinking water color. The company is committed to providing the highest quality water to its customers and ensuring transparency as it addresses this issue. First and foremost, we want to let our customers in Atkinson that the water is safe to drink. In addition, our water quality testing procedures have been intensified to closely monitor the situation. This ensures that any changes in water quality are detected and appropriate measures are taken. In addition to this, we are taking daily readings to track the water quality. Please know HAWC will provide an onsite inspection to all customers that request, and that data will be used to track flushing and other efforts to remedy the situation. Thank you for your patience and understand that we are working hard to resolve this issue, and although the water was not aesthetically pleasing, at no time during this event did any water samples exceed safe drinking water standards. Stay Informed: Regularly check HAWC’s website at www.hampsteadwater.com and social media channels for updates on the progress of our efforts. For inquiries and more information, please contact: Customer Service Hampstead Area Water Company, Inc. Phone: 603-362-4299 Email: customerservice@hampsteadwater.com Website: www.hampsteadwater.com
13 Jul, 2023
*UPDATE 7/13/2023 - We are receiving word that Salem’s water is clearing up. Once we see it on our end, we will begin flushing to clear the discoloration up. Salem MSD Facebook post: https://m.facebook.com/story.php?story_fbid=684464430189194&id=100058769307015&mibextid=Nif5oz 7/6/2023 We have been made aware of water quality complaints from some of our Atkinson core system customers on the Salem side of our distribution system. The complaints mainly relate to discoloration of the water. Upon investigation, we discovered that the Salem, NH Water Department has also received similar complaints regarding water quality, specifically due to discoloration. Since 2020, a significant portion of the water used by the Hampstead and Atkinson core system has been sourced from the Southern New Hampshire regional pipeline, which passes through Salem's distribution system. As a result, the discoloration issue affecting Salem has also impacted the Hampstead and Atkinson core system. According to information provided by Salem Utilities in 2022, the discoloration may be caused by mineral deposits, including iron, present in the distribution system. These deposits may have been stirred up, leading to the discoloration. It is important to note that while the water may be discolored, it is still safe to drink. We understand the inconvenience this may cause, and we kindly request that if you are experiencing any discoloration in your water, please notify our customer service department. This will allow us to track the affected areas and adjust our response accordingly. If the issue persists or if you have any questions, we apologize for the inconvenience and encourage you to call our customer service department at 603-362-4299 for further assistance.
Water Quality Update
By Hampstead Area Water Company 06 Jul, 2023
We have been made aware of water quality complaints from some of our Atkinson core system customers on the Salem side of our distribution system. The complaints mainly relate to discoloration of the water. Upon investigation, we discovered that the Salem, NH Water Department has also received similar complaints regarding water quality, specifically due to discoloration. Since 2020, a significant portion of the water used by the Hampstead and Atkinson core system has been sourced from the Southern New Hampshire regional pipeline, which passes through Salem's distribution system. As a result, the discoloration issue affecting Salem has also impacted the Hampstead and Atkinson core system. According to information provided by Salem Utilities in 2022, the discoloration may be caused by mineral deposits, including iron, present in the distribution system. These deposits may have been stirred up, leading to the discoloration. It is important to note that while the water may be discolored, it is still safe to drink. We understand the inconvenience this may cause, and we kindly request that if you are experiencing any discoloration in your water, please notify our customer service department. This will allow us to track the affected areas and adjust our response accordingly. If the issue persists or if you have any questions, we apologize for the inconvenience and encourage you to call our customer service department at 603-362-4299 for further assistance.
By Hampstead Area Water Company 06 Jul, 2023
Watering Notice Re Watering Policy 8.23.22.pdf
06 May, 2023
May 5, 2023 Dear Water Customer, On November 24, 2020, The Hampstead Area Water Company, Inc. (HAWC) filed for a rate increase with the New Hampshire Public Utilities Commission (NHPUC). The increases in the water rates are designed to allow the Company to recover its costs and to earn a reasonable return on its investment. After due consideration and review by the parties, HAWC, the NH Department of Energy, the NH Office of the Consumer Advocate, the Town of Atkinson and the Town of Hampstead entered into a Settlement Agreement. The NHPUC approved the rate increase incorporated into the Settlement Agreement on June 2, 2022; NHPUC Order Number 26,635 . This order includes a rate increase to water charges with two proposed step increases in the future, and the approval to charge for private fire protection in residential homes with fire protection systems. On April 28, 2023, the NHPUC approved the Step 1 Adjustment, Order Number 26,809. In the Step 1 adjustment the monthly base rate charged by HAWC for customers with a 5/8” meter (most residential customers) will increase from the current rate of $11.92 per month to $12.89 per month. The consumption rate will increase from the current rate of $6.90 per 100cf to $7.72 per 100cf. The private fire protection charges will not change. The complete list of new rates can be found on our website at https://www.hampsteadwater.com/water-rates-fee-info . We at Hampstead Area Water Co., Inc. would like to express our appreciation to you, our customers. We thank you for your support while we continue improving our abilities to better serve you now and into the future. Should you have additional questions please feel free to contact our office Monday through Friday 8:00 am to 4:30 pm at (603) 362-4299 or by email at customerservice@hampsteadwater.com . Sincerely,
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