Water Quality Update for the Hampstead and Atkinson Core System

We have been made aware of water quality complaints from some of our Atkinson core system customers on the Salem side of our distribution system. The complaints mainly relate to discoloration of the water. Upon investigation, we discovered that the Salem, NH Water Department has also received similar complaints regarding water quality, specifically due to discoloration. Since 2020, a significant portion of the water used by the Hampstead and Atkinson core system has been sourced from the Southern New Hampshire regional pipeline, which passes through Salem's distribution system. As a result, the discoloration issue affecting Salem has also impacted the Hampstead and Atkinson core system.
 
According to information provided by Salem Utilities in 2022, the discoloration may be caused by mineral deposits, including iron, present in the distribution system. These deposits may have been stirred up, leading to the discoloration. It is important to note that while the water may be discolored, it is still safe to drink.
 
We understand the inconvenience this may cause, and we kindly request that if you are experiencing any discoloration in your water, please notify our customer service department. This will allow us to track the affected areas and adjust our response accordingly. If the issue persists or if you have any questions, we apologize for the inconvenience and encourage you to call our customer service department at 603-362-4299 for further assistance.